Q: Where is Tip & Prong located?
A: Tip & Prong is based in the United States of America, where its team members live and work.
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Q: Why should I trust Tip & Prong with my jewelry questions?
A: Tip & Prong was created so everyone can have on-line access to affordable and reliable jewelry information within a comfortable, judgement-free environment. Our trained, jewelry professionals have high-energy enthusiasm for jewelry and its owners, and are ready to help with a confidential, supportive approach.
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Q: When can I connect with a jewelry expert?
A: Whenever and wherever it is convenient for you! Click, schedule and we’ll take care of the rest. We’ll contact you at your request and even send email reminders.
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Q: Are your jewelry experts actual jewelers?
A: All of Tip & Prong's jewelry experts are trained professionals with a variety of degrees, diplomas and education through one or more of the jewelry industry’s top educational organizations.
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Q: What if I have questions about ‘fake’ jewelry?
A: Your fashion jewelry pieces are important, even if they don’t include genuine gemstones or precious metals. Jewelry was made to be worn and cherished, regardless of what it is made of.
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Q: Should I have my jewelry with me during my video session?
A: Our purpose is to assist you the best we can with your questions; if you have inquiries about specific pieces of jewelry, it may be useful for your jewelry expert to look at the pieces during your session.
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Q: Can I get jewelry questions answered at a jewelry store in my hometown?
A: Many jewelry businesses have qualified, expert jewelers onsite. However, not everyone has access to a knowledgeable, trustworthy jeweler who will take the time to answer their every question. Tip & Prong offers you confidential, secure and personalized attention.
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Q: How long does a video visit last?
A: A typical video visit is 10 minutes in length. You have the option of extending your video visit upon scheduling.
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Q: Are your jewelry experts available on weekends?
A: Yes! Tip & Prong offers weekend as well as weekday appointments so you can get questions answered at your convenience.
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Q: What if I can’t attend my scheduled Video Visit?
A: No worries! You can reschedule or cancel your video visit within eight hours of your scheduled visit without being charged by simply clicking on the RESCHEDULE or CANCEL buttons in your Confirmation Email.
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